RETURN POLICY

Warehouse Locations

We have warehouses worldwide. Please ensure returns are shipped to the correct warehouse based your region (details below)

• USA Warehouse: 3080 12th St, Riverside, CA 92507
• Canada Warehouse: 159 Don Hillock Drive, Unit 1, Aurora, Ontario, L4G 0K2
• Australia Warehouse: 8/40 Brodie St, Rydalmere, NSW 2116.

If you want to return the item and it has no damage or quality issues, please note that you will be responsible for covering the cost of shipping the item back to our warehouse. If the item is damaged during the return transit, our team will evaluate and refund an appropriate amount based on its condition. A damage fee starting at 25% of the purchase price will apply. Please note if the item is considered unsalvageable, we may not be able to provide any refund.

Eligibility for Return

• Free Returns for Defective/Damaged Items: Returns are free for products with quality defects or physical damage.
• 90-Day Trial Period: You may return or exchange items within 90 days of receipt, even if the package has been opened.
• No-Reason Returns: Buyers may return items without quality issues within 90 days, but must bear all return shipping fees.
• Customized items cannot be returned under this policy unless defective.

Return Process

• Contact Support: Email support@homedor.com to initiate a return.
• Packaging Requirements: Use original packaging if available. Otherwise, repackage with bubble wrap, foam inserts, and a sturdy box to prevent damage.
• Include all accessories, manuals, and tags.
• Shipping Label: We will email you a prepaid return label (for defective items) or provide a Returns Merchandise Authorization (RMA) number.
• Shipping Costs for No-Reason Returns: Buyer is responsible for return shipping fees.

Damage during Return

If returned items are damaged in transit due to inadequate packaging, we reserve the right to:

• Refund 50% of the purchase price (minimum) based on condition.
• Deny refunds for items deemed unsalvageable (e.g., severe damage or missing parts).
• Buyer Responsibility: Ensure items are packed securely. Failure to do so forfeits refund eligibility.

Application for Refund with Damaged Goods

If the item is damaged upon receipt and you wish to apply for a refund, please ensure to send clear photos and a video of the damaged parts to our email support@homedor.com. The photos should show the damaged areas from multiple angles, and the video should provide a comprehensive view of the damage. This will assist our team in accurately assessing the extent of the damage and determining the appropriate refund amount.

Refund Timeline

Refunds will be processed to your original payment method within 5-10 business days after receipt and inspection of the returned item.

• Pre-Shipment Cancellation: Refund all payments except customization fees.
• Post-Shipment Cancellation: We will refund the purchase price, but: Customization fees are non-refundable, and you are responsible for return shipping costs.

Warehouse Return Instructions

For other regions, please contact us support@homedor.com for a return address